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How titi40 Handles Your Personal Information

Your account data, wallet details, and session activity are handled with care at titi40. This page explains exactly what we collect, why we collect it, and how you can request changes — covering everything from your DANA deposit records to your login history.

Account Data ProtectionDANA, OVO, GoPay Transaction RecordsCookie & Session ControlsData Retention PolicyYour Right to Request Access
titi40 How titi40 Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct, or remove data held on your account, our support team handles privacy requests directly. Reach us through live chat inside your account dashboard, or send a written request via email. We aim to respond to all data-related queries within a reasonable timeframe and will confirm receipt of your request when it arrives.

Live Chat Open your account dashboard and tap the chat icon. Our Indonesia support team is available around the clock to handle account and privacy queries.
Email Request Send your data access or deletion request by email. Include your registered account username so we can locate your record quickly and respond accurately.
Account Settings Some data preferences — including marketing contact opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support.
DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

Security and transparency are built into how titi40 manages account data day to day. Your login is protected by OTP verification sent to your registered contact, and all data in transit is encrypted. We keep payment records — including DANA, OVO, and GoPay transaction references — for as long as your account is active and for the period required by applicable financial regulations after closure. Cookie data from your browsing sessions is retained for a shorter period and can be cleared through your browser settings at any time.

Account Security OTP verification protects every login. If we detect an unfamiliar device or location accessing your account, we flag the session for review before allowing entry.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage or clear cookies through your browser settings at any time.
Data Retention Account records are kept while your account is active. After closure, financial transaction data is retained only for the period required under applicable regulations, then deleted.
Data Access Requests You have the right to request a copy of the personal data we hold on your account. Submit your request via live chat or email and we will respond within a reasonable timeframe.

Common Questions About Your Privacy on titi40

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the information needed to verify your account. Device identifiers and login timestamps are also recorded to keep your account secure.

No. We only log the transaction reference and amount generated by each payment. Your full e-wallet credentials stay within the DANA, OVO, or GoPay app and are never stored on our side.

Financial transaction records are retained for the period required by applicable regulations after account closure. Non-financial data such as session logs is deleted sooner once the account is closed.

Yes. Contact our support team via live chat inside your account dashboard or by email. Include your registered username and we will process your data access request promptly.

You can update your marketing contact preferences directly inside your account settings. Alternatively, contact support via live chat and we will update your preferences on your behalf.

We share data only with the payment processors — DANA, OVO, GoPay — needed to complete your transactions, and where disclosure is required by law. We do not sell personal data to third parties.